Refund & Return Policy

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, the item must be unused, unopened, and in its original, sealed packaging, and you must provide proof of purchase.

If you received your order and simply changed your mind, the following conditions apply:

• Unopened Items: Items must remain unused and in their original, unopened, sealed packaging to be eligible for a return.

• Opened or Used Items: Items that have been opened, used, had their original seal broken, or are no longer in their original packaging are not eligible for a standard change-of-mind return.

Products that are damaged due to misuse, excessive wear, missing parts, or are otherwise not in their original and resalable condition are not eligible for a standard return.

To request a return or receive return instructions, please contact our Customer Assistance Team through our Contact Us page before sending your item back. Please include your order number in your message.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or you received the wrong item, contact our Customer Assistance Team as soon as possible so we can evaluate the issue and determine the appropriate resolution.

If the issue is confirmed to be the result of our error or a defective product, we will provide a prepaid return shipping label at no cost to you, when a return is required.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Perishable goods

• Hazardous materials

• Gift cards

• Final sale items

Exchanges

If you would like a different item, the fastest option is to return your original item, provided it meets our return eligibility requirements, and place a new order once your return has been approved.

Customers are responsible for all shipping costs associated with an exchange or replacement requested due to a change of mind, preference, size selection, color selection, or any other customer-related reason.

If the exchange or replacement is required because you received a defective, damaged, or incorrect item, we will cover the applicable shipping costs.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery without providing a reason, subject to applicable consumer protection laws.

Any return under this provision must comply with applicable consumer laws and include proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact our Customer Assistance Team.