Refund & Return Policy

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, the item must be in good condition and accompanied by proof of purchase.

If you received your order and simply changed your mind, the following conditions apply:

• Unopened Items: Items that remain in their original, unopened, and sealed packaging may be eligible for a return.

• Opened Items: If the product has been opened, the original seal has been broken, or the item is no longer in its original sealed packaging, you may still request a return if the item is in good, resalable condition. However, the customer is responsible for all return shipping and handling costs.

Products that are damaged due to misuse, excessive wear, missing parts, or are otherwise not in resalable condition are not eligible for a refund.

To request a return or receive return instructions, please contact our Customer Assistance Team via our 'contact us' before sending your item back, titling the chat with order number. 

Items returned without prior authorization will not be accepted.

Damages or Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact our Customer Assistance Team immediately so we can evaluate the issue and make it right. If the return is due to our error or a defective product, we will provide a prepaid return shipping label at no cost to you.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Perishable goods

• Hazardous materials

• Gift cards

• Final sale items

Exchanges

If you would like a different item, the fastest option is to return your original item (if eligible) and place a new order once your return has been approved.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason. The item must be returned in accordance with applicable consumer laws and include proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact our Customer Assistance Team.